Privacy policy

The Framing Project (ABN 16 641 444 902) respects your privacy. This policy explains what personal information we collect, why, and how we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: [CONFIRM DATE]

1. What we collect

We collect information you give us when you request a quote, place an order, create an account, subscribe to our newsletter or contact us — typically your name, email, phone, delivery/installation address, order and project details, and any artwork or files you send us. We also collect basic technical data (such as pages visited) when you use this site.

2. How & why we use it

We use your information to prepare quotes, manufacture and deliver your order, arrange installation, process payments, provide support, meet our legal and tax obligations, and — where you have opted in — send you news about our products and workshop. We do not sell your personal information.

3. Who we share it with

We share information only as needed to run our business: with delivery and installation partners, our payment provider [CONFIRM: Stripe], our email/CRM and IT providers, our accountants, and third parties where required by law. Some providers may store data outside Australia [CONFIRM overseas disclosure]; where they do, we take reasonable steps to ensure your information is protected.

4. Storage & security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and to destroy or de-identify it when it is no longer needed. No online transmission is completely secure, but we work to keep your data safe.

5. Direct marketing

If you subscribe, we may send you occasional updates. You can unsubscribe at any time using the link in our emails or by contacting us, and we will stop.

6. Cookies & analytics

This site uses cookies and similar tools to make it work and to understand how it is used [CONFIRM: analytics/advertising tools in use]. You can control cookies through your browser settings.

7. Access, correction & complaints

You can ask to access or correct the personal information we hold about you by contacting us. If you have a privacy concern, contact us first and we will work to resolve it; you may also contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Contact us

For any privacy question, call 02 9690 2311 or email sales@theframingproject.com.au, or write to Unit 11, 61–71 Beauchamp Rd, Matraville NSW 2036.