Arrived less than perfect?

Tell us within 48 hours of delivery — that's the window our courier's insurance works to, and it's in the terms on your order. Photos of the piece and the packaging are what the claim turns on. We reply within a business day, usually much sooner.

Outside the 48 hours? Send it anyway — we'll assess it in good faith, and nothing here limits your rights under Australian Consumer Law. The full policy is on our returns page.